At Reformer Pilates UK, we take pride in the quality and durability of our products. Every Pilates machine is built to last and comes with a standard warranty for your peace of mind.
Warranty Coverage
• All Pilates machines are covered by a 12-month manufacturer’s warranty from the date of delivery.
• The warranty covers:
• Manufacturing defects
• Faulty materials or workmanship
• Mechanical issues not caused by misuse
What’s Not Covered
This warranty does not cover:
• Normal wear and tear (e.g. upholstery, wheels, resistance bands over time)
• Damage caused by misuse, neglect, or improper assembly/maintenance
• Commercial or studio use (unless stated as suitable)
• Modifications or repairs not carried out by authorised technicians
Warranty Claims
If you believe your product is defective under warranty:
1. Contact our customer care team at [your email] with your order number, a description of the issue, and photos/videos if possible.
2. Our team will assess the claim and may request further details.
3. If approved, we will arrange a repair, replacement part, or full replacement at no cost to you.
Warranty Exclusions
• The warranty is valid only for the original purchaser and is non-transferable.
• Proof of purchase is required to process any warranty claim.
After Warranty Expiry
If your warranty period has ended, we can still assist with spare parts, repairs, or replacements at a reasonable cost. Please contact our team for support.
Contact Us
For warranty claims or questions, please reach out:
📧 info@reformerpilates.co.uk
📞 +447305075389